基于模糊综合评判的图书馆读者满意度评价

基于模糊综合评判的图书馆读者满意度评价

摘  要
本文通过对模糊综合评判方法的分析，指出它在应用上的优点与不足，为获得更科学的评价结果，对模糊综合评判方法进行了改进；考虑到目前同类研究中没有对评价结果进行有效检验，无法确定评价结果的可信度，本文对评价结果的可信度进行了讨论；最后，利用文中所阐述的方法对我校图书馆读者满意度进行评判．
关键词：模糊综合评判；图书馆；读者满意度评价；

The Fuzzy Comprehensive
Evaluation of the Readers’ Satisfaction Degree in library

Abstract
In this paper, we analyse the fuzzy comprehensive evaluation and point out its advantages and disadvantages in application, In order to obtain more scientific appraisal result, we make an improvement to the fuzzy comprehensive evaluation method; Considering that similar researches have not been discussed on the effective test to the appraisal result in the present, we can`t determine the confident level in the appraisal result. In this paper, we discuss the reliability of the appraisal result; Finally, we make out the evaluation to our school readers` satisfaction degree.by using the method elaborated before.
Keywords:　fuzzy comprehensive evaluation; library; readers’ satisfaction degree