酒店商务客人与观光客人需求比较研究

酒店商务客人与观光客人需求比较研究

摘要：商务客人与观光客人是酒店两大主要客源类型，商务客人与观光客人的需求既有相同点也有不同点，两者对饮食卫生、舒适的客房、安全保障与娱乐设施的需求相同，但两者对酒店大堂、酒店设施、房间类型与房间价格的需求也存在明显的差异。本文通过对商务客人与观光客人的需求进行对比分析，针对商务客人与观光客人需求的共同点与不同点，提出了相应的在酒店经营服务中的应用措施。

关键词：酒店；商务客人；观光客人；需求

Hotel Business Guest and Visiting Guest’s Demand Correlation Research
 
Abstract: Business guest and visiting guest are two chief guest types, business guest and visiting guest have the same demand and have the different demand, they have the same demand of hygienic food、comfortable room、safety and entertainment facility, they also have the different demand of hotel lobby、hotel entertainment、room type and room price. This article analyze the demand of business guest and visiting guest, and put forward the relevant method according to the same and the different demand of business guest and visiting guest..

Keywords: hotel ;business guest; visiting guest; demand